Frequently Asked Questions

1. How do I know if my benefits include The Village EAP services?
2. Will my employer know if I access my benefit?
3. How confidential is this program?
4. How much will it cost me? Is this like insurance?
5. Can I have as many sessions as I want?
6. What happens if I run out of sessions?
7. If there are two people in my household who work at the same place, will we receive double sessions?
8. If I have partial custody of my child, but they live with the other parent, is my child covered under my EAP benefit?
9. Do I have to go to The Village office to receive the counseling services?
10. Are my college children covered?
11. What happens if I need help and I am in another state?
12. Can I make an appointment for someone else?
13. Can I receive information about my children if they are 18 or older?
14. Can my EAP benefit help me if I am in financial trouble?
15. Does my EAP benefit pay for alcohol or drug treatment?
16. If I am already seeing a counselor, can I continue to see the same person under The Village EAP?
17. Can I call a counselor directly to set up the appointment?