Accessing The Village EAP

1. Make the Call

When you want to access EAP services, just call 1-800-627-8220 or TTY 1-888-510-7433. Those phone numbers provide you one-point access to all services including appointments, supervisor help-line and after-hours crisis counselors.

2. Schedule an Appointment.

When you call during regular business hours, a phone receptionist will answer your call. Just let them know you are with The Village EAP and they will connect you with an EAP staff person. This person will ask you a few questions that will assist us in connecting you with EAP services that best meet your needs. Appointments with counselors will be scheduled at times and locations that are as convenient to you as possible. We are able to do this by using our extensive network of providers throughout the US and Canada.

3. Visit with a Counselor

Please arrive to your first appointment 10–15 minutes early. This will allow you time to complete any necessary paperwork. Sessions are typically 45–50 minutes long. If you decide, within 90 days, you want to continue counseling; you can schedule your next appointment directly with your counselor.

After Business Hours

Our regular office hours are 8 a.m.–9 p.m., Central Standard Time (CST), Monday, Tuesday, and Thursday; and 8 a.m.–5 p.m. CST Wednesday and Friday. After these hours, an automated system answers calls to The Village EAP. You can leave a message and we’ll return your call the next business day. If you have an urgent need to speak to a counselor after business hours, call the same number, 1-800-627-8220, and stay on the line. The system will automatically connect you with a counseling professional. These counselors are specially trained to address the critical needs that sometimes occur after the regular workday.